10 MB-920 Questions Most Candidates Get Wrong
Here are 10 multiple-choice questions designed to match the difficulty and style of the MB-920 (Microsoft Dynamics 365 Fundamentals) exam. The questions cover core concepts across finance and operations apps, business central, customer engagement apps, and Power Platform.
Intro: These questions are designed to test your foundational knowledge of Microsoft Dynamics 365 and the Power Platform, mirroring the style and difficulty of the MB-920 exam. Focus on the why behind each answer, as the real exam tests business value and application scenarios, not just technical definitions. See also 15 PL-200 Questions Most Candidates Get Wrong for a complementary perspective.
Question 1
A manufacturing company wants to improve its supply chain visibility, from raw material procurement to finished goods delivery. They need a single system to manage inventory, production schedules, and demand forecasting. Which Dynamics 365 app should they use?
A. Dynamics 365 Sales
B. Dynamics 365 Finance
C. Dynamics 365 Supply Chain Management
D. Dynamics 365 Customer Insights
Answer: C
Explanation: Dynamics 365 Supply Chain Management is specifically designed to manage the end-to-end manufacturing and distribution process, including inventory, logistics, and production. Finance focuses on financials, Sales on customer relationships, and Customer Insights on customer data analytics.
Question 2
A company wants to empower its field service technicians to view work orders, update inventory, and capture customer signatures while offline. Which combination of apps and capabilities should they use?
A. Dynamics 365 Field Service and Power BI
B. Dynamics 365 Customer Service and Power Automate
C. Dynamics 365 Field Service and Power Apps (model-driven)
D. Dynamics 365 Project Operations and Power Virtual Agents
Answer: C
Explanation: Dynamics 365 Field Service is the core app for managing field operations. Model-driven Power Apps provide the underlying framework and offline capability needed for mobile field service scenarios. Power BI is for analytics, Power Automate for workflows, and Power Virtual Agents for chatbots.
Question 3
A small business needs an all-in-one solution to manage their finances, sales, and operations. They do not have a complex IT infrastructure and prefer a cloud-based solution that is easy to adapt to their specific needs. Which product should they choose?
A. Dynamics 365 Finance
B. Dynamics 365 Business Central
C. Dynamics 365 Supply Chain Management
D. Dynamics 365 Commerce
Answer: B
Explanation: Dynamics 365 Business Central is the ideal solution for small to medium-sized businesses (SMBs) that need a comprehensive, adaptable ERP system. Dynamics 365 Finance and Supply Chain Management are more modular and often suited for larger enterprises. Commerce is for omnichannel retail.
Question 4
A marketing team wants to launch a targeted email campaign based on customer purchase history and predicted future buying behavior. They need to unify data from their ERP and CRM systems. Which Dynamics 365 app is designed for this purpose?
A. Dynamics 365 Marketing
B. Dynamics 365 Customer Insights
C. Dynamics 365 Sales
D. Dynamics 365 Customer Service
Answer: B
Explanation: Dynamics 365 Customer Insights is the customer data platform (CDP) that unifies data from various sources to create a single, 360-degree customer view. It uses AI to provide insights and predictions, which can then be used by Marketing for targeted campaigns. Marketing is the execution tool, not the data unification tool.
Question 5
A company wants to automate the approval process for purchase orders. They want to trigger a notification and approval workflow when a purchase order exceeds a certain value. Which Microsoft Power Platform component is the most appropriate to use?
A. Power BI
B. Power Apps
C. Power Automate
D. Power Virtual Agents
Answer: C
Explanation: Power Automate is the tool for creating automated workflows between apps and services. It can be triggered by a business event (like a high-value purchase order) and route it for approval. Power Apps is for building applications, Power BI for analytics, and Power Virtual Agents for chatbots.
Question 6
A business analyst, who is not a professional developer, needs to create a custom app to track employee training certifications. They want to do this with minimal code and leverage pre-built components. What is the primary tool they should use? We cover this in depth in Choosing Between MB-910 and MB-920: The Deciding Factors.
A. Power Automate
B. Power Apps (Canvas app)
C. Dynamics 365 Human Resources
D. Azure App Service
Answer: B
Explanation: Power Apps allows citizen developers to build custom business apps with minimal to no code. A Canvas app gives them full control over the user interface and can connect to various data sources. This is a core low-code/no-code scenario for the Power Platform.
Question 7
A company is using Dynamics 365 Sales. They want to visualize their sales pipeline and identify trends in win/loss ratios across different regions. Which tool should they use to create these interactive dashboards?
A. Dynamics 365 Customer Insights
B. Power Apps
C. Power Automate
D. Power BI
Answer: D
Explanation: Power BI is the business analytics tool that connects to data sources like Dynamics 365 to create interactive visualizations and dashboards. It is the standard tool for reporting and analyzing data to gain business insights. The other options are for app development, automation, and customer data unification.
Question 8
A company is evaluating the Total Cost of Ownership (TCO) for moving from an on-premises ERP system to Dynamics 365. Which of the following is a primary benefit of the cloud-based subscription model that reduces TCO?
A. Higher initial licensing fees
B. Elimination of the need for a dedicated IT to manage infrastructure and server maintenance
C. Requirement to purchase additional hardware for every new user
D. More complex software upgrade cycles
Answer: B
Explanation: A key advantage of a SaaS (Software as a Service) model like Dynamics 365 is shifting the responsibility of infrastructure management, hardware, and maintenance to Microsoft. This reduces the need for in-house IT resources and capital expenditure, thereby lowering the overall TCO compared to on-premises systems.
Question 9
A company wants to use AI to analyze customer sentiment from support tickets and prioritize urgent issues. Which capability within Dynamics 365 Customer Service provides this?
A. Omnichannel for Customer Service
B. Customer Service workspace
C. AI-driven insights and suggestions
D. Power BI dashboards
Answer: C
Explanation: Dynamics 365 Customer Service leverages AI to provide features like sentiment analysis, issue prioritization, and suggested responses for agents. While Omnichannel and the workspace are part of the app, the AI-driven insights are the specific feature that analyzes sentiment and prioritizes issues. Power BI is for manual reporting, not AI-driven prioritization.
Question 10
A global company needs to comply with various regional financial regulations and reporting standards, such as IFRS and local GAAP. Which feature of Dynamics 365 Finance is designed to handle this complexity?
A. Globalization and localization capabilities
B. Fixed asset management
C. Budgeting and forecasting
D. Credit and collections
Answer: A
Explanation: Dynamics 365 Finance includes robust globalization and localization features that provide built-in support for various country/region-specific regulatory requirements, tax rules, and reporting standards. This ensures compliance across different geographical locations. The other options are core financial functions, not specifically for regulatory compliance.
Closing: These questions represent the breadth of topics covered in the MB-920 exam, from core functional areas to the value of the Power Platform. Remember to think about the business problems each app solves, as this is the primary focus of the exam.
The exam will not wait for you to figure out the format — practise first with Microsoft Dynamics 365 Fundamentals (ERP) (MB-920) mock test.
You can also use our free study plans and readiness checks to build a schedule that fits your time and spot weak topics before the exam.