The CRM & Customer Experience Consultant Journey
CRM consulting is the process‑heavy side of Dynamics. Every question a hiring manager will ask you is really “can you configure the tool to match how our sales team actually works?” The papers on this ladder test the answer to that question directly.
Five exams span the discipline. The path is shorter than the finance and supply chain specialisms because CRM roles are narrower — you specialise in sales, service or field, but rarely all three.
The ladder at a glance
| Stage | Code | Exam | Questions | Time | Pace |
|---|---|---|---|---|---|
| Start here | MB-910 | Microsoft Dynamics 365 Fundamentals (CRM) (MB-910) | 50 | 100 min | 120s/q |
| Core | MB-210 | Microsoft Dynamics 365 Sales Functional Consultant (MB-210) | 50 | 100 min | 120s/q |
MB-230 | Microsoft Dynamics 365 Customer Service Functional Consultan | 50 | 100 min | 120s/q | |
| Go deeper | MB-240 | Microsoft Dynamics 365 Field Service Functional Consultant ( | 50 | 100 min | 120s/q |
MB-280 | Microsoft Dynamics 365 Customer Experience Analyst (MB-280) | 50 | 100 min | 120s/q |
The whole ladder costs $57.95 in pack pricing today across the 5 sittable exams — entry pack per exam, bought as you reach each rung, no subscription.
Start here: MB-910 alone is enough
MB-910 (Dynamics 365 Fundamentals CRM) is the only fundamentals paper you need for this path. Its 60‑minute format covers Sales, Customer Service, Field Service and Marketing at the depth required for the specialist papers that follow.
Core: pick your specialism
MB-210 (Sales Functional Consultant) and MB-230 (Customer Service Functional Consultant) are the two paired core papers. Sit both if your target employer sells implementation services rather than industry‑specific consulting.
Go deeper: MB-240 and MB-280
MB-240 (Field Service Functional Consultant) is the industry‑specific specialism. MB-280 (Customer Experience Analyst) is the newer paper that certifies the analytics side of CX — and it is increasingly what senior CX consulting adverts require.
Practise against the paper you are booked for. A full-length MICROSOFT MB 210 mock test reproduces the published question count and time limit exactly. Buy a mock test pack and find out where your preparation actually stands.
How do I pass Microsoft Dynamics 365 Sales Functional Consultant? The specifics
The flagship paper on this ladder is Microsoft Dynamics 365 Sales Functional Consultant (MB-210). 50 questions in 100 minutes (120s per question). Scored on a 0 to 1000 scale with 700 to pass. The single most useful thing to know before you sit it is the domain breakdown, because studying in proportion to the published weights is the highest‑return decision you can make.
| Domain | Weight |
|---|---|
| Configure Dynamics 365 Sales | █████████████ 38.0% |
| Manage core sales features | ███████████ 34.0% |
| Configure additional tools and services | █████████ 28.0% |
If you are searching for a “Microsoft Dynamics 365 Sales Functional Consultant question dump” or a shortcut, understand what that trades off: dumps are frequently stale, are often against a retired exam version, and breach the candidate agreement you sign at the start of the paper. A full-length practise exam for Microsoft Dynamics 365 Sales Functional Consultant written to the current published outline is the legitimate version of what a dump promises, and unlike the dump it teaches you the material you paid to learn.
How to use this ladder
Sit each rung in order. The exams higher up assume the instincts the exams below teach, and skipping a rung is visible in the resulting score. If you are wondering how do I pass the paper you are booked for, the single most useful step is to sit a full-length practise exam for that exact code end to end — every exam page on this site publishes the code, the question count, the time limit and the domain weightings from the awarding body's own outline.
Buy a mock test pack for the paper you are working on next, or see the full certification catalogue to match a rung to the role you are targeting.