MB-910 Sample Questions With Full Explanations
Here is a set of 8-10 multiple-choice questions designed to match the difficulty and style of the Microsoft MB-910 (Dynamics 365 Fundamentals) exam. These questions cover key domains including core concepts, customer engagement, finance and operations, and the Power Platform.
MB-910 Practice Questions
These questions are designed to test your practical understanding of Dynamics 365 and the Power Platform, not just theoretical definitions. Read each question carefully and consider which answer best fits the scenario described.
Question 1
A company wants to implement a solution to manage their customer service operations, including tracking cases, managing SLAs, and creating a knowledge base for self-service support. Which Dynamics 365 application should they use?
A. Dynamics 365 Sales
B. Dynamics 365 Customer Service
C. Dynamics 365 Field Service
D. Dynamics 365 Marketing
Answer: B
Explanation: Dynamics 365 Customer Service is specifically designed to manage customer cases, service level agreements, and provide self-service portals with knowledge articles. Sales (A) focuses on lead and opportunity management, Field Service (C) on on-site work orders, and Marketing (D) on campaigns and journeys.
Question 2
A business analyst needs to create a custom workflow to automate a business process without writing any code. They require a solution that can be used by non-developers and integrates directly with Dynamics 365. What is the most appropriate tool to use?
A. Microsoft Power Automate
B. Microsoft Power BI
C. Microsoft Power Apps
D. Azure Logic Apps
Answer: A
Explanation: Power Automate is the low-code/no-code automation tool within the Power Platform, designed for creating workflows. Power BI (B) is for data visualization, Power Apps (C) is for building custom apps, and Azure Logic Apps (D) is a more complex, developer-focused cloud service.
Question 3
A sales manager wants to see a real-time dashboard of their team's pipeline, including the value of open opportunities and their stage in the sales process. Where in Dynamics 365 Sales would they find this information natively?
A. The Marketing Lists page
B. The Sales Literature library
C. The Sales Dashboard
D. The Product Catalog
Answer: C
Explanation: The Sales Dashboard provides a real-time, visual representation of a sales team's key metrics, including pipeline value, win rates, and activity. The other options are repositories for marketing data, documents, or product information, not performance metrics.
Question 4
A company uses Dynamics 365 Supply Chain Management to track inventory levels. They need to ensure that when a customer places a sales order, the system automatically checks if enough stock is available. Which core capability of the product is being utilized?
A. Demand Forecasting
B. Inventory Visibility
C. Asset Management
D. Project Management
Answer: B
Explanation: Inventory Visibility is a core capability of Dynamics 365 Supply Chain Management that provides real-time tracking of stock levels across warehouses. This allows the system to validate stock during order entry. Demand Forecasting (A) is about predicting future demand, Asset Management (C) is for maintaining physical equipment, and Project Management (D) is for planning projects.
Question 5
A customer service agent receives a call from a customer who is also an active sales lead. The agent needs to see the customer's entire interaction history, including emails, phone calls, and past orders, in one unified view. What feature provides this 360-degree view of the customer?
A. The Timeline
B. The Business Process Flow
C. The Customer Insights Dashboard
D. The Opportunity Form
Answer: A
Explanation: The Timeline (formerly known as the Activity Wall) is a control on a record that displays all past and upcoming activities (emails, calls, meetings, notes) related to that customer. A Business Process Flow (B) guides a user through a process, and an Opportunity Form (D) is specific to sales deals.
Question 6
An organization wants to provide its customers with a mobile app to track their support tickets and submit new ones. They want to build this app quickly and with minimal custom development. Which approach aligns best with the Power Platform?
A. Build a native iOS and Android app from scratch.
B. Use Power Apps to create a model-driven or canvas app.
C. Use Power BI to create a customer-facing report.
D. Use Power Automate to create a workflow for the app.
Answer: B
Explanation: Power Apps is the low-code platform for building custom apps that can be deployed to mobile devices. This is the fastest and most efficient way to create a custom customer-facing portal. Building from scratch (A) is costly and slow, Power BI (C) is for analytics, and Power Automate (D) is for automation, not app creation.
Question 7
A marketing manager wants to send a personalized email campaign to a specific segment of customers who have purchased a product in the last 30 days. To achieve this, they need to define the target audience. What is this group of contacts called in Dynamics 365 Marketing?
A. A Marketing List
B. A Lead
C. An Account
D. A Customer Journey
Answer: A
Explanation: A Marketing List (or Segment) is a defined group of contacts or leads used for targeting in campaigns. A Lead (B) is an unqualified prospect, an Account (C) is a company record, and a Customer Journey (D) is the orchestration of a marketing campaign.
Question 8
A company is looking at a suite of applications that can be deployed independently or together, covering areas like Sales, Customer Service, Field Service, and Operations. What is the overarching name for this collection of business applications?
A. Microsoft 365
B. Microsoft Power Platform
C. Dynamics 365
D. Azure
Answer: C
Explanation: Dynamics 365 is the family of business applications that includes Sales, Customer Service, Field Service, Finance, and Supply Chain Management. Microsoft 365 (A) is for productivity, Power Platform (B) is the underlying low-code platform, and Azure (D) is the cloud infrastructure.
Question 9
A field service technician needs to know the most efficient route to a customer's location and needs to access a work order with specific job details. Which application is specifically designed for this scenario?
A. Dynamics 365 Remote Assist
B. Dynamics 365 Field Service
C. Dynamics 365 Guides
D. Dynamics 365 Project Operations
Answer: B
Explanation: Dynamics 365 Field Service is designed to manage all aspects of on-site work, including scheduling, work orders, and route optimization. Remote Assist (A) is for video calls, Guides (C) is for holographic instructions, and Project Operations (D) is for project-based work.
Question 10
A business user wants to create a new custom entity to track "Partnerships" that are not covered by standard Dynamics 365 entities. They want to do this with minimal effort and no code. What is the best way to achieve this?
A. Use the Customization area in Dynamics 365 to create a new entity.
B. Write a custom plugin in C#.
C. Use a third-party tool to modify the database directly.
D. Request a change from Microsoft in an upcoming release.
Answer: A
Explanation: The Customization area within Dynamics 365 allows users with the right permissions to create custom entities, fields, and relationships using a low-code interface. Writing plugins (B) is for complex logic, modifying the database directly (C) is unsupported, and waiting for Microsoft (D) is not an option for custom requirements.
These questions represent the analytical and scenario-based nature of the MB-910 exam. A strong grasp of the distinct purpose of each Dynamics 365 application and the capabilities of the Power Platform components is essential for success.
Treat Microsoft Dynamics 365 Fundamentals (CRM) (MB-910) practice papers as a dress rehearsal — same format, same pressure, zero risk.
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